FAQ
OUR COFFEE
1. What brew methods do you recommend?
Pour Over, Siphon, French Press, Chemex, Moka Pot, Aeropress, Cold Brew and Espresso, our coffee beans have great versatility across many devices. The right method often comes down to personal preference. For our single origin coffees, we highly recommend to using the pour over method. That is the best way to observe the bloom and taste the best of our coffee flavor.
We're here to answer questions, give tips and support. We’re happy to hear from you at any time.
2.How should I store my coffee?
The best way to store coffee is to store it whole bean in a cool, dark, dry place, in its original packaging, or an airtight container. We suggest that you NOT put them in a fridge or freezer. Coffee easily absorbs the flavor of things around it. The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss.
Freshness is the most important thing to coffees. We recommend using coffee as soon as possible after you open the package. In our experience, the distinct and complex flavors that characterize our coffees will tend to have faded after that point.
To provide more convenience, all our coffee packages are 4 oz small bags. No matter your purchased 8oz or 12oz per order, we gonna put the roasted beans into separate 4oz bags. That means you could open another one once you finished your first bag, to obtain the best flavor and freshness of our fresh roasted coffee, even if you bought a lot one time.
3.What is the best by date?
Our coffees are roasted to order in small batches. They come with a roast date embossed on the seal. Best by Date is 6 months from this date. We recommend that once this seal is broken, finish them as soon as possible.
4. Is it able to order a custom roast?
Absolutely yes! We can do that for you, ONLY on our SINGLE ORIGIN products. If you would prefer a lighter or darker roast than what is currently offered in our list, send us a note and let us know Email: info.hawaiianlavacoffee@gmail.com. Special orders require a 16 oz. minimum purchase and will be roasted to your specifications within a week of placing your order or less.
5. Can I choose my grind?
Yes! Whatever your grind preference, just choose the grind type during checkout. However, we highly recommend ordering in whole bean, the perfect cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. Whole bean coffee has twice the shelf life of pre-ground if stored correctly.
6. Do you have gift options?
We sure do!Choose your products, the size, and how many shipments you would like to give.If you have the recipient's address, you can get started sending coffee straight to their door, enclosed with a note just for them!
Be sure to browse the Gift Box Section of our web shop to see selected items we think are perfect for the coffee lover in your life. You can also send anything from our webshop as a gift!
We highly recommend you purchase the Signature Hawaii Gift Box from our website, that’s everything we selected carefully with Aloha.
- Invoices are not included in shipments (but are easy to get if you need one)
- And you can include a gift note with any purchase
SHIPPING AND RETURN POLICY
1. When will my order ship?
We’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard anything from us, please let us know.
TO U.S. MAINLAND
- USPS First-Class Package arrives within 7- 14 business days
- USPS Priority Mail arrives within 5- 10 business days
- FedEx Ground. Shipments arrive within 4 - 6 business days.
- FedEx 2 Day. Shipments arrive within 2 - 4 business days. (Fastest available shipping)
WITHIN HAWAII
All shipping method arrives within 1-2 business days.
INTERNATIONAL SHIPPING
- UPS Worldwide Expedited
- USPS First Class Package International
- USPS Priority Mail International
International shipping is available to most locations. Rates will be visible at checkout, and may include customs duties and taxes.The buyer is responsible for paying the additional costs such as taxes and customs clearance fees.These charges can vary widely and are based on the destination country.
We cannot ship packages on Saturdays nor offer Saturday delivery.
2. Where is my order?
If the order was made while signed in to your account, you may check on the status after logging in by going to the ‘Order History’ section from your account dashboard.
If your purchase was made as a guest, you may track your order once it has shipped with the tracking number provided in the shipping notification email that is sent to the email address you provided at checkout.
3. What is my order was damaged during transit?
Damage does occur at times during transit. This is unfortunately out of our control. We typically ask for a photo of the damage, that can help us get information to our shipping partners. Please contact us and let us and we will figure out the best solution for replacing your order.
4.Do you ship internationally？
Yes! We just might! If you have trouble with directly ordering from our website, feel free to email info.hawaiianlavacoffee@gmail.com. We can work up a shipping quote once we have your address and an approximate idea of what you’d like to order. Then we can take your credit card information over the phone.
5. Do you have free shipping?
6. Can I return my order？
Our goal is to provide our guests with impeccable service.We want you to be happy with your experience, and our delicious coffee of course.
COFFEES AND FOODS - Sorry，we can’t accept returns on coffee due to its perishable nature. Returns are also not accepted on other food/drink products.
But don't worry—we're here to help! If you have any issues with our products, or if there was an error with your order, please contact us at info.hawaiianlavacoffee@gmail.com within 1 week of your purchase.We would be happy to discuss a replacement or other solution for you.If you were dissatisfied with your coffee, we will help you track down your soon-to-be favorites.
EVERYTHING ELSE - If you are dissatisfied with your other nonfood orders, don’t hesitate to reach out to our Customer Support team at info.hawaiianlavacoffee@gmail.com about a return or exchange within 30 days of purchase.We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
Note: All Sales Final on Sale Items! We are unable to issue refunds on any items that are on sale.
7.Why was my order marked as delivered when it was not?
Sometimes there are mix-ups with USPS and FedEx and packages arrive shortly after it is indicated they were delivered. If you don't see your order 24 hours after it was marked as delivered, please reach out to us at info.hawaiianalvacoffee@gmail.com so we can assist.
OTHERS
1.Can I buy your coffee wholesale or in bulk?
We do have a wholesale program. Looking to serve our coffee in your cafe, restaurant or store? Our wholesale program is geared towards independent cafes, grocery stores and restaurants. Find out more by Email: info.hawaiianlavacoffee@gmail.com.
2. CUSTOMER SERVICE
Email us at info.hawaiianlavacoffee@gmail.com. We are more than happy to help you with Aloha spirit.